A customer focus puts your customers at the top of your priorities list. When you put your customers into the heart of your business, you make customers part of your service culture. This is a core concept in this high energy workshop. Participants will become more flexible and inspirational communicators able to engage customers and to deliver world class customer care with energy and commitment.
Module 1: What Do Customers Want?
Module 2: This Thing Called Loyalty
Module 3: Measuring Customer Satisfaction
Module 4: Having the Right Skills and Attitude
Module 5: Value of a Complaint
Module 6: Customer Service Techniques
Customer service staff and professionals at all levels